top of page

Privacy Policy

Privacy Policy

​

Last updated: 1 May 2025

​

At Norfolk Quotes, accessible from www.NorfolkQuotes.com, one of our main priorities is the privacy of our visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website. This policy applies only to information collected online through our website and not to information collected offline or via other channels.

If you have any questions about this Privacy Policy, please contact us at [contact email]. By using our website, you consent to the data practices described in this policy.

​

1. Information We Collect

We collect information you provide directly to us when you use our website, including:

  • Personal Information: When you complete our questionnaire to match with home improvement companies, we may collect your name, email address, phone number, postal address, and details about your home improvement project.

  • Usage Data: We automatically collect information about your visit, such as your IP address, browser type, device information, pages visited, and the date and time of your visit, to improve our website’s functionality and user experience.

  • Cookies and Tracking Technologies: We use cookies to enhance your experience, such as remembering your preferences. You can manage cookie settings through your browser, but disabling cookies may affect some website features.

​

2. How We Use Your Information

We use the information we collect to:

  • Match you with suitable home improvement companies based on your questionnaire responses.

  • Communicate with you about your project, including sending match results or responding to your inquiries.

  • Improve our website’s performance, content, and user experience through analytics.

  • Send you occasional updates or promotions about Norfolk Quotes’ services (you can opt out at any time).

  • Comply with legal obligations and protect our rights.

​

3. Sharing Your Information

We share your information only in the following circumstances:

  • With Home Improvement Companies: We share your questionnaire responses (e.g., name, contact details, project details) with trusted Norfolk-based home improvement companies to facilitate your project matches.

  • With Service Providers: We may share data with third-party service providers (e.g., website hosting, analytics, or email services) who assist us in operating our website. These providers are contractually obligated to protect your data.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

​

4. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device. We use:

  • Strictly Necessary Cookies: Essential for website operation, such as navigating pages.

  • Analytical Cookies: To understand how users interact with our website, helping us improve performance.

You can control cookies via your browser settings or opt out of non-essential cookies. 

​

5. Data Security

We take reasonable steps to protect your information using technical and organisational measures, such as encryption and access controls. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

​

6. Your Data Rights

Under the UK General Data Protection Regulation (UK-GDPR) and other applicable laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Restriction: Request that we limit how we use your data.

  • Objection: Object to certain uses of your data, such as for marketing.

  • Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at [contact email]. We will respond within one month, as required by law. You can also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

​

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including matching you with companies and complying with legal obligations. For example, we may retain questionnaire data for up to 12 months to ensure successful project matches. After this period, we securely delete or anonymise your data.

​

8. International Data Transfers

As a Norwich-based company, most of our data processing occurs in the UK. If we transfer your data outside the UK (e.g., to a service provider), we ensure appropriate safeguards are in place, such as standard contractual clauses, to comply with UK-GDPR.

​

9. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly. If you believe a child has provided us with their data, please contact us at info@norfolkquotes.com.

​

10. Third-Party Links

Our website may contain links to third-party websites, such as those of home improvement companies. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing personal information.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last updated” date. Please review this policy periodically.

​

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

​

For further information about your rights, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.

bottom of page